AU
Free shipping and returns on all orders Details

Shipping Options

We offer FREE domestic ground shipping and returns on all orders – no minimum in Australia only.
*This offer excludes certain promotions, and orders being shipped to PO Boxes.

Once your order has been created, please expect a 24-48 hour processing timeframe before orders are shipped. Note that shipments can occasionally be delayed due to unforeseen circumstances.

Customer Service

COMPLIANCE

P.A.S.S.

(Product and Social Safety)

The California Transparency in Supply Chains Act Disclosure



In September 2010, the government of California approved a new law, which requires retailers and manufacturers operating in the state to make public the steps they have undertaken to eradicate slavery and human trafficking from their supply and distribution chain. Volcom considers the practice of slave labor and human trafficking to involve “the recruitment, harboring, transportation, provision, or obtaining of a person for labor or services, through the use of force, fraud, or coercion for the purpose of subjection to involuntary servitude, peonage, debt bondage, or slavery” (TVPA of 2000). As a company, we strongly condemn these practices and do not allow them to have a place in our supply chains. The following describes how we oversee our supply chains for continued compliance:



Verification
We assess the risks of slavery and human trafficking by understanding that such practices can happen anywhere. With that in mind, we regularly review our supply chain and audit all non-WRAP-certified factories that we do substantial business with to ensure that they show continued compliance with the Volcom Code of Conduct and all applicable laws, rules, and regulations. Our Code of Conduct covers issues such as maximum working hours, basic wages, respect, equality, and restriction of forced labor (amongst others).



Auditing
Our verification practices include third-party audits of the entire factory, including its dormitories. We work with both Intertek and SGS for all of our audits. The auditing teams interview groups of workers, as well as individuals, without the presence of their management, to allow them to comment on their working conditions and any suspected abuse. We require every new factory in our supply chain to present a recent, passing report from a third party auditing firm or other approved auditing body to comply with the requirements for our new vendor/factory set-up.

Our audits are scheduled in advance in order to give the factory time to prepare for the visit and compile all of the necessary documentation. If an audit report ever brings up evidence regarding any violations of the Code above, we work with the factory to create a Corrective Action Plan clearly listing solutions with estimated completion dates for each non- compliant point. If a re-audit is necessary, it is un-announced, and the factory is given a two-week window. If we ever discover suspected child labor, slave labor, or forced labor, we take immediate action to correct the issue and send auditors in seven (7) days later to confirm that the factory is in compliance.

Volcom schedules audits depending on a factory'’'s past audit history. If a factory has had passing results two years in a row, they do not have to audit the third year. For WRAP- and SA8000-certified factories, we are willing to accept their certificates in lieu of a Volcom audit as long as we are able to review the full report and track the completion of their Corrective Action Plan. All of these actions help to verify that there is no human trafficking or slave labor in our supply chain.



Certification and Code of Conduct
Every year Volcom updates its vendor manual with the current requirements, and we require our entire supplier base to sign agreements noting that they have read, understood, and implemented the requirements set forth. One of these agreements is our Work Place Code of Conduct.
The Volcom Work Place Code of Conduct covers the following aspects (a copy of the Code can be found here):


  • Compliance with the Law
  • Employment Standards:
  • Child Labor/Young Labor/Forced Labor
  • Health and Safety
  • Freedom of Association, Discrimination, and Disciplinary Practices
  • Working Hours and Compensation
  • Environment
  • C-TPAT (Customs Trade Pact Against Terrorism)

Additionally, our Vendor/Manufacturing Agreement specifically requires the vendor/manufacturer to warrant and represent that “it is not engaged in, and will not engage in any activities which are in violation of any applicable domestic, foreign or international laws, rules, or regulations, including without limitation, laws, rules or regulations governing labor.”
Vendors agree to comply with the Code and to disclose the names and addresses of every factory, contractor, and sub-contractor that they use to produce raw materials and/or garments for Volcom. All of these factories, contractors, and sub-contractors must also comply with the Code, otherwise our vendors are not allowed to do business with them.
Lastly, the vendors agree to allow Volcom staff and representatives to inspect the facilities to ensure compliance by visiting or conducting audits. Volcom reserves the right to discontinue business with vendors who do not comply with the Code or who work with factories, contractors, and sub-contractors that do not comply.



Internal Accountability
Volcom requires all new hires to sign and agree to comply with our Code of Business Conduct & Ethics and Reporting Fraud. This Code specifically states that “Volcom employees must comply with all applicable labor and employment laws, including anti-discrimination laws and laws related to freedom of association, privacy and collective bargaining.” If there is ever a violation of the Code, employees have a duty to report the violation to their supervisor or department head, or a member of the senior management. All reports are handled anonymously.
The Code further explains how violations are handled:
It is Volcom’s policy that any employee who violates this Code will be subject to appropriate discipline, including possible termination of employment. This determination will be based upon the facts and circumstances of each particular situation. An employee who is thought to have possibly violated this Code will be given an opportunity to present his or her version of the events at issue prior to any determination of appropriate discipline.
Volcom is in the process of educating our contractors and business partners on the hazards of human trafficking and slavery, and encouraging them to investigate their supply chains to eradicate this problem within their own organizations.



Training
Our Compliance Department continuously engages in online tutorials and webinars to continue their training and deepen their knowledge regarding slavery and human trafficking laws.
In addition to this online training, members of the design, merchandising, production, compliance, and legal teams came together December 2, 2011 for a Corporate Social Responsibility seminar hosted by Intertek, which focused on indentifying and mitigating risks in the supply chain, particularly regarding factories’ employment practices. Volcom plans to continue this training by conducting one-on-one meetings for new hires or for employees with new responsibilities in the relevant area, as well as major group trainings whenever there are new developments within slavery and human trafficking enforcement.
Our auditing partners provide compliance seminars in China that our vendors can attend. Vendors are always welcome to contact Volcom’s Compliance Department at any time with regards to any compliance questions or concerns, and the Department will work with them to resolve any issues they may have.



Consumer Education
Volcom has always been supportive of its most avid fans. We hope that our customers are as dedicated to eradicating slavery and human trafficking as we are. We would appreciate the opportunity to answer any questions regarding our supply chain transparency and compliance procedures.

Volcom is pleased to present this information for compliance with The California Transparency in Supply Chains Act, which we feel is a good tool to enable companies to explain their personal efforts to eradicate the practice of slave labor and human trafficking. Hopefully, with our fellow brands’ help, our combined statements will make a large impact on these dark areas of the industry and help move us towards a fairer manufacturing future.

Compliance Portal
volcom.texbase.com