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VOLCOM FAQs

Customer Service

Contacting us


For all queries about your order, our products and more, contact us by email: au.customerservice@volcom.com
You can also speak directly with our Customer Service team by calling: 1800 081 083 (FREE)

Opening hours

Our teams are available from Monday to Friday, from 8:30am to 5pm (Closed Saturday & Sunday) at the following numbers: 1800 081 083 (FREE)

Orders

Placing an order


– Browse and shop on the website. Once you have chosen your article in the size you require, add it to the shopping cart. When you have finished shopping, click on the shopping cart and ‘Checkout’.
– When proceeding to checkout, you can create a customer account to complete your order or proceed to payment using guest access.
– Select a shipping method (Standard (FREE) or Express (Available Soon) and your delivery country before proceeding to payment (credit card or PayPal).

Note: The website www.volcom.com.au only delivers within Australia

Modifying / Cancelling an order

Given to our order preparation times, we are unfortunately unable to modify or cancel an order which has been validated.

Note: You have a period of 30 days within which to return any articles that are not entirely satisfactory. One return per order will be accepted. Once the returned article has been received by us, you will receive a refund as soon as possible. Please allow 7-10 business days for the credit to clear.

Invoices


Once your order has been shipped, you can access the corresponding invoice in your online customer account (log in first). If you placed an order using guest access, your invoice can be accessed in the online ‘Track Order’ section. In both cases, you can download your invoice in PDF format.

Shipping

Countries we deliver to


volcom.com.au offers delivery for the following countries:

– Australia

Note: PO boxes cannot be delivered.

Delivery costs

Free shipping on all orders within Australia (Standard)

Delivery timelines

Delivery takes 3-5 working days using the Standard shipment service

Delivery addresses

You can save several delivery addresses in your online customer account. Use the ‘Addresses’ section of your account to do so. Once a new address has been added, you can set it as the default billing or delivery address. Otherwise, it will be saved as an additional address for your future orders.
Note: PO boxes cannot be delivered.

Order tracking

Once your order has been shipped, you will receive an email detailing the order tracking number.

Returns

You have 30 days to return any article (discounted or not) that is not entirely satisfactory. Please follow the procedure detailed in the next section.

Note: Volcom will refuse to accept any damaged, worn, soiled or incomplete articles (label and original packaging required). Once the returned article(s) have been received and processed by our Logistics department, a refund will be made as soon as possible, via the method of payment used to place the order. Please allow 7-10 business days for the credit to clear.

Return Procedure


All you need to do is ship your item/s back to us at the below pre-paid mailing address. It’s that easy!


RETURN ADDRESS


Attn: Volcom (#ORDER NUMBER)
Reply Paid 7258
Warringah Mall, NSW, 2100

Locate your nearest Australia Post location here: (http://auspost.com.au/pol/app/locate)


If you have any problems, our customer service team is here to help. Call 1800 081 083 (FREE) or email au.customerservice@volcom.com
Please have your order number available.

Exchanges

Exchanging Items

www.volcom.com.au does not currently offer exchanges online.

NB: However, you have 30 days within which to return an article that is not entirely satisfactory. You can then place a new order on our website.

Payment

Payment methods


www.volcom.com.au offers several online payment options:
– Credit card (MasterCard, Visa, American Express)
– PayPal

Payment Security


All bank transactions are secured via the Ogone payment system. All information provided to process the payment is encrypted by means of the SSL protocol. This data can neither be detected, nor intercepted, nor used by third parties. Nor can it be retained by our IT systems, in accordance with current legislation.

Currencies


Prices on www.volcom.com.au are available in AUD$ only, prices include GST.

Customer account


There are many advantages to creating a customer account on volcom.com.au:
– You can update your personal details and modify your password.
– Your addresses (invoice and delivery) are saved for future orders
– Order tracking is available online
– Your order history is available at all times.
You can set your preferences for information e-mails (news, product focus, promotional offers, etc.)


My Volcom.com.au account

Customer account

There are many advantages to creating a customer account on volcom.com.au


– You can update your personal details and modify your password.
– Your addresses (invoice and delivery) are saved for future orders
– Order tracking is available online
– Your order history is available at all times.
You can set your preferences for information e-mails (news, product focus, promotional offers, etc.)

Promotions

Newsletter


You can find out about our latest promotional offers, events and news by subscribing to the Volcom newsletter. Register on the bottom right of the homepage, in the ‘Email Sign Up’ section or when you create a customer account by ticking the ‘Please add me to the Volcom Family email list’ box. You can then set your preferences in the ‘Email Preferences’ section of your online customer account.

Private Sales


Subscribe to our newsletter to receive exclusive offers and the latest news on our products volcom.com.au

The code received by email as a welcome offer is not valid on our discounted products (Good Deals, Volcom Days, Sales...)