AU
Free shipping and returns on all orders Details

Shipping Options

We offer FREE domestic ground shipping and returns on all orders – no minimum in Australia only.
*This offer excludes certain promotions, and orders being shipped to PO Boxes.

Once your order has been created, please expect a 24-48 hour processing timeframe before orders are shipped. Note that shipments can occasionally be delayed due to unforeseen circumstances.

PRIVACY POLICY

Volcom respects the privacy of all of our visitors and pledge to provide you with the best online experience possible. This privacy policy tells you what information we collect from you, how we may use it and the steps we take to ensure that it is protected.

WHAT INFORMATION DO WE COLLECT?

  1. There are cases where Volcom may ask for personal information, such as your name, address, date of birth, gender and email address. We do this, for instance, when you register for contests and promotions, responding to communications through email, and for services that require registration or subscription, including making a purchase online at www.volcom.com.au. We might also collect personal information from you about a third party, for instance, if the website allows you to share your Wish List with friends and family, in which case we need to know the name and email address of the recipient/s. This information will only be used for its specific purpose (delivering the content you have nominated you’d like to share) and Volcom will not further contact the third party unless the third party contacts us.

  2.  We may use 'cookies' to gather information about your visits on our website so we can enhance your experience.

When you visit our website we may collect what’s called “Click Stream” data, which basically means how you like to travel into and around this website. This information can be combined with information you have provided to us to enable us to analyse and better customise your visits.

USE OF VISITOR’S INFORMATION:

All personal information that we obtain will be recorded, used and protected by us in accordance with current data protection legislation and this Privacy Policy. We will primarily use your personal information to provide products and services to you including:

  1. Administer a contest, promotion, survey or other site features (for example: delivering an order you have placed in our online store or a prize you may have won in a contest).
  2. Information via email or SMS messages about products, offers and news we think you would be interested in.
  3. Analyse visits to our website to better understand the interests of our customers and fans in aggregate.   

WHO MANAGES VISITOR’S INFORMATION?

The information collected through the global and local Volcom websites are managed and controlled by Volcom. The servers that make the global and local websites available are located in the USA. 

PROTECTION OF VISITORS INFORMATION:

In order to protect the information you provide to us by visiting our website we have implemented various security measures. Your personal information is contained behind secured networks and is only accessible by a limited number of people, who have special access rights and are required to keep the information confidential.

Please keep in mind though that whenever you give out personal information there is a risk that third parties may intercept and use that information. While Volcom strives to protect its user's personal information and privacy, we cannot guarantee the security of any information you disclose online and you do so at your own risk.

CHILDREN’S POLICY:

When a child tries to submit his/her registration, they will be asked to submit the same kind of information we collect from our visitors. Furthermore the information provided by the child during his/her session may be used as indicated in the said above section. 

Volcom is committed to protect the privacy of children and has no intention of collecting personal data from children under the age of 13. If you are a child under the age of 13 and you try to submit your registration, the registration will be rejected and we will inform you that we do not accept registrations from children under 13. We encourage parents and guardians of children under 13 to regularly check and monitor their children's use of email and other activities online.

DISCLOSING PERSONAL INFORMATION TO THIRD PARTIES:

We do not trade, sell or otherwise transfer your personal information to third parties without informing you in advance in accordance with applicable data protection laws. Your data may be transferred to our website hosting partners and other parties to assist us in designing and operating the website, executing services (for example: Prize fulfilment) or help analyse collected data. 

LINKS TO THIRD PARTIES:

For your convenience and to improve the usage of our website we insert links to third parties, for which this policy does not apply. These links take you outside our service and off the Volcom website which then is out of our control. This includes links from partners that may use Volcom’s logo as part of a co-branding agreement or sell Volcom products. 

The sites you can link to have their own separate privacy policy and although we seek to protect the integrity of our site, Volcom is not responsible and cannot be held liable for the content and activities of these sites. Your visit/access to these sites is therefore entirely at your own risk. Please note that these other sites may send their own cookies to users, collect data or solicit personal information.

USE OF COOKIES:

A cookie is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember for instance your user name and password. You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (like internet explorer). There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it's possible then that you do not have access to some of the features on the website.

OPT-OUT, DELETE OR MODIFY PERSONAL INFORMATION:

You may cancel your registration at any time, and you can choose to opt-out of receiving any emails messages from Volcom. Additionally you can choose to have all your personal information deleted from our database.

If you want to opt-out, delete or modify your personal information, please visit the registration page. We encourage you promptly to update your personal information if it changes.

CHANGES TO POLICIES:

We may from time to time need to amend this policy, due to changes in regulations and to keep up with new developments and possibilities on the internet. We therefore reserve the right at our discretion to make these changes and ask you to check this page periodically, as you are bound by these changes when visiting our website.

HOW YOU CAN CONTACT US:

If you have any questions or comments relating to our website and/or the privacy policy, please click here or write to us: Volcom Australia, Ground Floor, 42 Balgowlah Road, Balgowlah, New South Wales 2093, Australia. You may also contact us via telephone at (02) 9907 5500 or toll-free on 1800 081 083.

YOUR CONSENT:

By using the Volcom websites, you signify that you agree to the terms of this Privacy Policy. If you do not agree with the terms of our Privacy Policy, please do not provide us with personal information and leave this website.

ONLINE POLICY:

The Privacy Policy does not extend to anything that is inherent in the operation of the internet, and therefore beyond Volcom's control, and is not to be applied in any manner contrary to applicable law or governmental regulation. This online privacy policy only applies to information collected through our website and not to information collected offline.

Last revised June, 2014