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Volcom Shipping & Returns

Shipping

Countries we deliver to


volcom.com.au offers delivery for the following countries:

– Australia

Note: PO boxes cannot be delivered.

Delivery costs

Free shipping on all orders within Australia (Standard)

Delivery timelines

Delivery takes 3-5 working days using the Standard shipment service

Delivery addresses

You can save several delivery addresses in your online customer account. Use the ‘Addresses’ section of your account to do so. Once a new address has been added, you can set it as the default billing or delivery address. Otherwise, it will be saved as an additional address for your future orders.
Note: PO boxes cannot be delivered.

Order tracking

Once your order has been shipped, you will receive an email detailing the order tracking number.

Returns

You have 30 days to return any article (discounted or not) that is not entirely satisfactory. Please follow the procedure detailed in the next section.

Note: Volcom will refuse to accept any damaged, worn, soiled or incomplete articles (label and original packaging required). Once the returned article(s) have been received and processed by our Logistics department, a refund will be made as soon as possible, via the method of payment used to place the order. Please allow 7-10 business days for the credit to clear.

Here’s How To Return Your Order


All you need to do is ship your item/s back to us at the below pre-paid mailing address. It’s that easy!


RETURN ADDRESS


Attn: Volcom (#ORDER NUMBER)
Reply Paid 7258
Warringah Mall, NSW, 2100

Locate your nearest Australia Post location here: (http://auspost.com.au/pol/app/locate)


If you have any problems, our customer service team is here to help. Call 1800 081 083 (FREE) or email au.customerservice@volcom.com
Please have your order number available.

Exchanges

Exchanging Items

www.volcom.com.au does not currently offer exchanges online.

NB: However, you have 30 days within which to return an article that is not entirely satisfactory. You can then place a new order on our website.

Payment

Payment methods


www.volcom.com.au offers several online payment options:
– Credit card (MasterCard, Visa, American Express)
– PayPal

Payment Security


All bank transactions are secured via the Ogone payment system. All information provided to process the payment is encrypted by means of the SSL protocol. This data can neither be detected, nor intercepted, nor used by third parties. Nor can it be retained by our IT systems, in accordance with current legislation.