AU
Free shipping and returns on all orders Details

Shipping Options

We offer FREE domestic ground shipping and returns on all orders – no minimum in Australia only.
*This offer excludes certain promotions, and orders being shipped to PO Boxes.

Once your order has been created, please expect a 24-48 hour processing timeframe before orders are shipped. Note that shipments can occasionally be delayed due to unforeseen circumstances.

Customer Service

FREE SHIPPING OPTION

Volcom AU


We currently only offer FREE domestic ground shipping and returns on all orders – no minimum order value (Australia only)
*This offer excludes certain promotions, and orders being shipped to PO Boxes*


  • Once your order has been created, please expect a 24-48 hour processing timeframe before orders are shipped. Note that shipments can occasionally be delayed due to unforeseen circumstances.


  • RETURN POLICY

  • Volcom wants to assure you are 100% satisfied with the product you purchased, which is why we offer a FREE 45 day return period on all items ordered via phone or online store.Items must be in 100% resalable condition.

  • Return timeframe starts from original ship date.

  • Items purchased through retail stores must be returned to its original location.

  • Prepaid return labels are only available to customers within Australia. 

  • Please see Volcom AU Return Procedure below for details on return postage.


  • RETURN PROCEDURE


    Here’s How To Return Your Item


    • Call 1800 081 083 (FREE) or email au.customerservice@volcom.com

      our Customer Service team and have your order number and items you wish to return available.

    • Once your request is received we will email you a Return Authorisation Number (#RA Number), and a pre paid Australia Post postage label to have the product returned to us.

    • Print the label out and drop your package off at the nearest Australia Post location: (http://auspost.com.au/pol/app/locate)


    • Return Address

      VOLCOM

      Attn: Online Returns (#RA NUMBER)

      40-42 Balgowlah Rd.

      Balgowlah, NSW, 2093



    • Once we receive and inspect the product (typically 72 hours upon receipt), we will process your refund and automatically apply a credit to the credit card or PayPall account associated to your original order.

    • Please allow 7-10 business days for credit to clear.

    • Original shipping charges will not be added to credit.

    • Items not returned in 100% resalable condition will be subject to restocking fee (5%-10%).

    • All exchanges will be processed as a credit for return and a replacement order will need to be placed separately.


    • Note: Products or packages mailed directly to Volcom Headquarters without RA Number may be refused and returned to the sender at their cost. 
      RA numbers are valid for only 30 days and packages may not be accepted if received after 30 day period.