Do you offer an exchange policy?

At this time we do not offer an exchange policy and all returns will be set up as a refund back to the original form of payment on file for your order.

If you are interested in receiving an alternative size, colour, or style altogether, a new order will need to be replaced accordingly.  

Please view our full Online Return Policy /Procedure HERE

 

We’ve extended our online returns period this holiday shopping season!

Online orders placed between 25th November - 24 December 2020 can be returned up until 31st January 2021!

Volcom is committed to customer satisfaction. We want to assure you are 100% satisfied with the product you purchased, which is why we offer a FREE 30 day return period on all items ordered online.

If you have any problems, our customer service team is here to help. Email onlinesupport@volcom.com.au. Please have your order number available.