How do I track my package?


Once your order has been invoiced and officially shipped out, an automatic email will be sent to you which will include the tracking number affiliated with your shipment. If you do not receive your order confirmation email within a few minutes, please check your email spam folder. You can also log onto using your username and password to view previous order confirmations, statuses, returns authorisations, tracking numbers, etc. 

If you still are experiencing issues locating the appropriate tracking information or never received a confirmation email, please contact our customer service department via email at and one of our representatives will be happy to assist you.



ALT (Authority To Leave) - All our online deliveries are shipped with an ATL - Authority To Leave. This gives the courier the right to leave your order somewhere safe on the premises if you are not home at the time of delivery. We always recommend that you choose a delivery location where someone can accept your delivery.

If you'd prefer your order to require a signature on delivery, please request this by contacting our friendly Customer Support team at once you have placed your order.



The best ways to track your deliveries:

  1. You will be receive tracking status via email notifications from our shipping partner 
  2. Your exclusive tracking link will display the latest status of your parcel as well as carrier details
  3. You can also track your parcels on the Shippit site by the tracking provided onto the tracking tool Shippit | Tracking Tool

Additionally, once your order is confirmed at checkout, you will be able to select any of the following options to easily receive and be notified of shipping and delivery updates:

  1. Track your order with SHOP
  2. Get shipping updates by text



To track your return:

  1. Simply visit the tracking tool Australia Post | Track Your Order »
  2. Enter your tracking number. This can be found on your return's postage label