Once your order has been invoiced and officially shipped out, an automatic email will be sent to you which will include the tracking number affiliated with your shipment. If you do not receive your order confirmation email within a few minutes, please check your email spam folder. You can also log onto www.volcom.com.au using your username and password to view previous order confirmations, statuses, returns authorisations, tracking numbers, etc. 

If you still are experiencing issues locating the appropriate tracking information or never received a confirmation email, please contact our customer service department via email at onlinesupport@volcom.com.au and one of our representatives will be happy to assist you.

 

WHAT IS ATL?

ALT (Authority To Leave) - All our online deliveries are shipped with an ATL - Authority To Leave. This gives the courier the right to leave your order somewhere safe on the premises if you are not home at the time of delivery. We always recommend that you choose a delivery location where someone can accept your delivery.

If you'd prefer your order to require a signature on delivery, please request this by contacting our friendly Customer Support team at onlinesupport@volcom.com.au once you have placed your order.