How long until my order ships?

Once your order has been created, please expect a 1-2 business day processing time frame before your orders have been officially invoiced and shipped out.  Once a tracking # has been created and scanned in, an email confirmation will be sent to your account on file providing a better ETA to when your product is expected to be delivered.

Please note that shipments can occasionally be delayed due to unforeseen circumstances.  

You can also log onto using your username and password to view previous order confirmations, statuses, returns authorizations, tracking numbers, etc. 

If you still are experiencing issues locating the appropriate tracking information or never received a confirmation email, please contact our customer service department via email at and one of our representatives will be happy to assist you.



The best ways to track your deliveries:

  1. Download the Australia Post’s mobile app. Get expected delivery dates, localised service updates, and stay notified if things change
  2. You can track your parcels on by using the tracking tool Australia Post | Track Your Order »
  3. Follow the tracking link in your shipping notification email to check on your order status

Additionally, once your order is confirmed at checkout, you will be able to select any of the following options to easily receive and be notified of shipping and delivery updates:

  1. Track your order with SHOP
  2. Get shipping updates by text


Current restrictions are impacting orders. We are working hard to have your order with you asap.

For all updates on Aus Post shipping information, including COVID-19 shipping delays, please click on the following link: Aus Post Important Updates