What do I do if I received defective product?

In the rare occasion, you receive your Volcom product defective, we simply request you send us 1-2 images of the defective product, a copy of your proof of purchase or bank statement, and the below information to au.customerservice@volcom.com for a prompt warranty claim.

Name:
Address:
Email:
Phone #
Item name:
Item #
Size:
Colour:
Where item purchased:
Issue:

Once our Warranty Department receives your claim, one of our Warranty Technicians will be in contact with you to provide further instructions and the available options we have to offer you.  You can also call us 1800 081 083 (FREE), and one of our representatives would be more than happy to assist you as needed.