What if I received the wrong product?

 

If you received an incorrect item within recent online order, simply call our Customer Service department Toll-Free 1800 081 083 or email au.customerservice@volcom.com and have your order # and incorrect item # available.  Once confirmed, all you need to do is ship your item/s back to us at the below-pre-paid mailing address. It’s that easy!

 

RETURN ADDRESS


Attn: Volcom (#ORDER NUMBER)
Reply Paid 7258
Warringah Mall, NSW, 2100 

Locate your nearest Australia Post location here: (http://auspost.com.au/pol/app/locate)

 

Once your item/s are received, a new correct item/s will be immediately reshipped to you at no cost.