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Tracking your order

Volcom
Written by Volcom Support

 

IMPORTANT NOTICE

Current restrictions are impacting orders. We are working hard to process your order asap.

 

Once your order has been invoiced and officially shipped out, an automatic email will be sent to you which will include the tracking number affiliated with your shipment. If you do not receive your order confirmation email within a few minutes, please check your email spam folder. You can also log onto www.volcom.com.au using your username and password to view previous order confirmations, statuses, returns authorizations, tracking numbers, etc. 

If you still are experiencing issues locating the appropriate tracking information or never received a confirmation email, please contact our customer service department via email at onlinesupport@volcom.com.au and one of our representatives will be happy to assist you.

 

TRACKING YOUR ORDER

The best ways to track your deliveries:

  1. You will be receive tracking status via email notifications from our shipping partner 
  2. Your exclusive tracking link will display the latest status of your parcel as well as carrier details
  3. You can also track your parcels on the Shippit site by the tracking provided onto the tracking tool Shippit | Tracking Tool

Additionally, once your order is confirmed at checkout, you will be able to select any of the following options to easily receive and be notified of shipping and delivery updates:

  1. Track your order with SHOP
  2. Get shipping updates by text

TRACKING YOUR RETURN

To track your return:

  1. Simply visit the tracking tool Australia Post | Track Your Order »
  2. Enter your tracking number. This can be found on your return's postage label