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e.g. Shipping, Ordering, Returns, Payments
e.g. Shipping, Ordering, Returns, Payments
TERMS & CONDITIONS FOR YOUR ONLINE RETURN
Volcom is committed to customer satisfaction. We want to assure you are 100% satisfied with the product you purchased, which is why we offer a FREE returns period on all items ordered online unless marked 'FINAL SALE'.
To be eligible for a return:
Return Conditions:
If your item(s) do not the above conditions, your return request will be denied.
EXCHANGES:
While our online returns team has the ability to refund your account for returned items, unfortunately, we are unable to offer exchanges for any online purchases.
This is due to a high turnover of stock and items availability, therefore we cannot guarantee your item will be in stock by the time we receive your return.
If a size exchange is required, we recommend placing a new order online and returning your original item(s) for a refund to avoid exchange sizes selling out.
HOW TO RETURN:
Easy returns with Australia Post Collect & Return - No labels, no printing, no problem.
Locate your nearest Australia Post location here: (http://auspost.com.au/pol/app/locate)
RETURNS WILL BE PROCESSED:
Klarna refunds will be processed within 5-7 business days once your return has been processed. Refunds are processed in different ways, depending on the status of your payment schedule, how much you have paid and if the store has processed a full or partial refund - more info
Credit card refunds will be visible within 1-5 business days depending on your financial institution
TRACK YOUR RETURN:
GIFTING:
Please understand that our online returns team is only capable of crediting you for items that have been purchased through our online store, any items received by our team that haven't been purchased through our online store will be returned to the sender at their cost.
Should you receive an item that has been purchased through our online store as a gift, please consider that our online returns team is only able to process refunds to the same method of payment that was used and is not able to process exchanges.
If you'd like to return an item or order that has been given to you as a gift, you'll still be required to enter a valid order number in the Returns Portal.
THINGS TO REMEMBER:
Still, have questions about our Return Policy? No sweat, we are here to help! chat with us or send us an email at onlinesupport@volcom.com.au.
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