If you did not receive an order placed through our online storefront, we suggest emailing our Customer Service department - onlinesupport@volcom.com.au and one of our representatives would be more than happy to assist you with a Tracer Request with our shipping account manager.

Please have your order # number available, and our representatives will document the issue and file a claim accordingly.  At the end of the call, our representative will let you know what to expect from that point forward, and answer any further questions you may have.

ALT (Authority To Leave) - All our online deliveries are shipped with an ATL - Authority To Leave. This gives the courier the right to leave your order somewhere safe on the premises if you are not home at the time of delivery. We always recommend that you choose a delivery location where someone can accept your delivery.