Return Policy / Procedure

RETURNS ARE ON US!

All you need to do is print off your FREE Australia Post eParcel returns label and then ship your item/s back to us at the below-pre-paid mailing address. It’s that easy!

RETURN ADDRESS

Attn: Volcom Returns (#ORDER NUMBER)

Reply Paid 7258

Warringah Mall, Brookvale

NSW, 2100

Use THIS LINK to easily print your return label

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AusPost Help & Support // Get started with AusPost

Locate your nearest Australia Post location here: (http://auspost.com.au/pol/app/locate)

If you have any problems, our customer service team is here to help. Call 1800 081 083 (FREE) or email au.customerservice@volcom.com

Please have your order number available.

 

Returns will only be accepted when:

  • Items are in their original condition;
  • Items are in their original packaging (shoe boxes must also be returned in their original condition);
  • Tags remain attached to garments (hygiene stickers on swimwear must remain in the same place as sold or shipped and all swimwear sold as a set must be returned as a set);
  • Proof of purchase is provided

Refunds will be processed:

  • Within 24-48 hours of receipt where possible
  • The way you made the original purchase:
  • PayPal refunds will be visible in your PayPal balance immediately
  • Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments
  • Credit card refunds will be visible within 1-5 business days depending on your financial institution