Volcom Support
e.g. Shipping, Ordering, Returns, Payments
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e.g. Shipping, Ordering, Returns, Payments
e.g. Shipping, Ordering, Returns, Payments
Due to the COVID-19 crisis, we are currently experiencing an extended wait time on processing return requests. Please expect a 3-7 day processing delay on all returning parcels.
Volcom is committed to customer satisfaction. We want to assure you are 100% satisfied with the product you purchased, which is why we offer a FREE 30 day return period on all items ordered online.
How To Return...
Easy returns with Australia Post Collect & Return - No labels, no printing, no problem.
RETURN ADDRESS
Attn: Volcom Returns (#ORDER NUMBER)
Reply Paid 7258
Warringah Mall, Brookvale
NSW, 2100
Locate your nearest Australia Post location here: (http://auspost.com.au/pol/app/locate)
If you have any problems, our customer service team is here to help. Email onlinesupport@volcom.com.au. Please have your order number available.
Returns will only be accepted when:
Refunds will be processed:
Track your Return:
Things to remember:
*Items can be returned outside our standard returns periods if the product is faulty under warranty or the incorrect item was received.
Volcom only provides one prepaid label per order for a return, if you require to send other items back or are returning an exchange you will need to pay for this return to our return address with your order number as reference.
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