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Return Policy / Procedure

Volcom
Written by Volcom Support

Terms & Conditions for your Online Return

Volcom is committed to customer satisfaction. We want to assure you are 100% satisfied with the product you purchased, which is why we offer a FREE 30 day return period on all items ordered online. To be eligible for return:

 
  • Item(s) have to be initiated for return and placed in the post within 30 days of the purchase date.
  • Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty (marked in red on the product description)
  • Item(s) must be in the original packaging which must be in original condition. This includes branded dust bags or shoeboxes. You don’t need clear plastic packaging.
  • Item(s) must be unworn and unused with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact.
Current restrictions are impacting return deliveries. We are working hard to process your return asap.
For all updates on Aus Post shipping information, including COVID-19 shipping delays, please click on the following link: Aus Post Important Updates
How To Return...

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Easy returns with Australia Post Collect & Return - No labels, no printing, no problem. 

  1. Visit our Returns Portal enter your order number and the email address used to place your order and complete the fields to submit your return. Once submitted, you'll be emailed your unique QR code. 
  2. Print your label at home or bring your packaged return and QR code to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map) and they'll print one for you. Choose to drop your return at any Post Office, Australia Post Box, or selected branches of retailers such as IGA, Mitre 10 and Priceline.
  3. You'll be emailed tracking details so you can follow your return back to our warehouse.

 

RETURN ADDRESS

Attn: Volcom Returns (#ORDER NUMBER)

Reply Paid 7258

Warringah Mall, Brookvale

NSW, 2100

Locate your nearest Australia Post location here: (http://auspost.com.au/pol/app/locate)

 

If you have any problems, our customer service team is here to help. Email onlinesupport@volcom.com.au. Please have your order number available.

 

Returns will only be accepted when:

  • Items are in their original condition;
  • Items are in their original packaging (shoe boxes must also be returned in their original condition);
  • Tags remain attached to garments (hygiene stickers on swimwear must remain in the same place as sold or shipped and all swimwear sold as a set must be returned as a set)
  • Proof of purchase is provided

 

Refunds will be processed:

  • Within 24-48 hours of receipt where possible
  • The way you made the original purchase:
  • PayPal refunds will be visible in your PayPal balance immediately
  • Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted from future payment instalments

  • Klarna refunds will be processed within 5-7 business days once your return has been processed. Refunds are processed in different ways, depending on the status of your payment schedule, how much you have paid and if the store has processed a full or partial refund - more info

  • Zip Pay refunds will be visible in your account and will be credited with the agreed refund amount. The funds will then be put towards your owing balance or depending on the refund amount your account may be placed in credit.

  • Credit card refunds will be visible within 1-5 business days depending on your financial institution

  • Purchases made with a gift/prepaid debit card (Visa, Mastercard, American Express, or Discover) will have the credit refunded back to the original card. Please hold onto your card until you are outside of the return policy for the product(s). Your credit usually shows on the gift card within 7–10 days, please note timing can vary by merchant.

 

Track your Return:

  1. Visit https://auspost.com.au/mypost/track/#/search
  2. Enter your tracking number. This can be found on your returns postage label.

 

Things to remember:

  1. If a size exchange is required, we recommend placing a new order online and returning your original item(s) for a refund to avoid exchange sizes selling out. We are not able to honour previously used promotion codes when choosing this option.
  2. Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested, promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order if you will no longer meet the terms of the offer.
  3. Free returns policy is limited to one return per order. Additional returns must be made at your own expense.

*Items can be returned outside our standard returns periods if the product is faulty under warranty or the incorrect item was received.

Volcom only provides one prepaid label per order for a return, if you require to send other items back or are returning an exchange you will need to pay for this return to our return address with your order number as a reference.