Return Policy / Procedure

Volcom wants to assure you are 100% satisfied with the product you purchased, which is why we offer a FREE 30 day return period on all items ordered via phone or online store.

RETURNS ARE ON US!

All you need to do is print off your FREE Australia Post eParcel returns label and then ship your item/s back to us at the below-pre-paid mailing address. It’s that easy!

RETURN ADDRESS

Attn: Volcom Returns (#ORDER NUMBER)

Reply Paid 7258

Warringah Mall, Brookvale

NSW, 2100

Use THIS LINK to easily print your return label

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AusPost Help & Support // Get started with AusPost

Locate your nearest Australia Post location here: (http://auspost.com.au/pol/app/locate)

If you have any problems, our customer service team is here to help. Call 1800 081 083 (FREE) or email au.customerservice@volcom.com

Please have your order number available.

 

Returns will only be accepted when:

  • Items are in their original condition;
  • Items are in their original packaging (shoe boxes must also be returned in their original condition);
  • Tags remain attached to garments (hygiene stickers on swimwear must remain in the same place as sold or shipped and all swimwear sold as a set must be returned as a set);
  • Proof of purchase is provided

Refunds will be processed:

  • Within 24-48 hours of receipt where possible
  • The way you made the original purchase:
  • PayPal refunds will be visible in your PayPal balance immediately
  • Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments
  • Credit card refunds will be visible within 1-5 business days depending on your financial institution