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Return Policy / Procedure

Volcom
Written by Volcom Support

TERMS & CONDITIONS FOR YOUR ONLINE RETURN

Volcom is committed to customer satisfaction. We want to assure you are 100% satisfied with the product you purchased, which is why we offer a FREE 30 day return period on all items ordered online unless marked 'FINAL SALE'.

To be eligible for a return:

  • Item(s) have to be initiated for return and placed in the post within 30 days of the purchase date. 
  • Item(s) were not purchased from our Online Outlet Goodbyes section.
  • Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty (marked in red under the product page title).
  • If you think you have received a faulty or incorrect item(s), please check out our Warranty Policy and follow our Warranty Procedure to lodge your claim. Please note your warranty claim will be pending approval.

Return Conditions:

  • Item(s) must be in original condition. This includes original packaging including branded dust bags and shoeboxes.
  • Item(s) must be unworn and unused and unwashed.
  • Original tags must be attached.
  • Free from make-up, animal hair and any scent (including deodorant, perfume or washing powder).
  • Swimmers must have hygiene seal intact (hygiene stickers must remain in the same place as sold or shipped).
  • All swimwear sold as a set must be returned as a set.

If your item(s) do not the above conditions, your return request will be denied.

Your order didn't work out? Still, have questions about our Return Policy? No sweat, we are here to help! chat with us or send us an email at onlinesupport@volcom.com.au.


HOW TO RETURN...

Collect-_-Return---Easy-Returns---Stacked.png

Easy returns with Australia Post Collect & Return - No labels, no printing, no problem. 

  1. Visit our Returns Portal
  2. Enter your order number and the email address used to place your order
  3. Complete the fields to submit your return. 
  4. Once submitted, you'll be emailed your unique QR code. 
  5. Print your label at home or bring your packaged return and QR code to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map) and they'll print one for you.
  6. Choose to drop your return at any Post Office or Australia Post Box.
  7. You'll be emailed tracking details so you can follow your return back to our warehouse.
  8. You can also opt for a manual label, please follow the Return Address provided below.

 

Return Address

Attn: Volcom Returns (#ORDER NUMBER)

Reply Paid 7258

Warringah Mall, Brookvale

NSW, 2100

Locate your nearest Australia Post location here: (http://auspost.com.au/pol/app/locate)

 

Still not sure? chat with us or email us at  onlinesupport@volcom.com.au. Please have your order number available.

 

RETURNS WILL BE PROCESSED:

  • Within 24-48 hours of receipt where possible
  • The way you made the original purchase:
  • PayPal refunds will be visible in your PayPal balance immediately
  • Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted from future payment instalments

  • Klarna refunds will be processed within 5-7 business days once your return has been processed. Refunds are processed in different ways, depending on the status of your payment schedule, how much you have paid and if the store has processed a full or partial refund - more info

  • Zip Pay refunds will be visible in your account and will be credited with the agreed refund amount. The funds will then be put towards your owing balance or depending on the refund amount your account may be placed in credit.

  • Credit card refunds will be visible within 1-5 business days depending on your financial institution

  • Purchases made with a gift/prepaid debit card (Visa, Mastercard, American Express, or Discover) will have the credit refunded back to the original card. Please hold onto your card until you are outside of the return policy for the product(s). Your credit usually shows on the gift card within 7–10 days, please note timing can vary by merchant.

 

TRACK YOUR RETURN:

  1. Visit https://auspost.com.au/mypost/track/#/search
  2. Enter your tracking number. This can be found on your returns postage label.
  3. Refunds process delays may be affected over sale periods due to incoming return volumes. We are working hard to have your refund processed as soon as possible! 

 

EXCHANGES: 

While we offer the ability to return your item, unfortunately, we are unable to reserve stock and offer a direct exchange for any online purchases. This is due to a high turnover of stock and items availability, therefore we cannot guarantee your item will be in stock by the time we receive your return.

If a size exchange is required, we recommend placing a new order online and returning your original item(s) for a refund to avoid exchange sizes selling out. 

 

GIFTING:

Please understand that our online returns team is only capable of crediting you for items that have been purchased through our online store, any items received by our team that haven't been purchased through our online store will be returned to the sender at their cost.

Should you receive an item that has been purchased through our online store as a gift, please consider that our online returns team is only able to process refunds to the same method of payment that was used and is not able to process exchanges.
If you'd like to return an item or order that has been given to you as a gift, you'll still be required to enter a valid order number in the Returns Portal.

 

THINGS TO REMEMBER:

  1. Promotional discount offers will be honoured when exchanging sizes only, but in the case your size request is unavailable or a refund is requested, promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order if you will no longer meet the terms of the offer.
  2. Free returns policy is limited to one return per order. Additional returns must be made at your own expense.
  3. Please Note: Returns can only be processed by company-owned stores and cannot be processed by our DFO stores or any authorised dealers.
  4. Volcom only provides one prepaid label per order for a return, if you require to send additional items back or are returning an exchange you will need to pay for this return. Please use a manual label and return it to our Return Address below, your order number must be included as a reference.

 

Return Address

Liberated Brands

Attn: Volcom Returns (#ORDER NUMBER)

PO Box 7258

Warringah Mall, Brookvale

NSW, 2100

Locate your nearest Australia Post location here: (http://auspost.com.au/pol/app/locate)