Warranty Policy

Apparel and accessories:  Volcom apparel and accessories are warranted against defects in material or workmanship for 90 days from the original date of purchase.

Warranty is only valid with a proof of purchase from an authorized Volcom Dealer (Copy of receipt or bank statement reflecting authorized Dealer also accepted).  The Volcom warranty program does not cover any defects due to improper fit and any alteration to the product will void the warranty.

 *If a product cannot be repaired and is no longer available, a like item will be selected for replacement*

Footwear: Volcom warrants all footwear products to be free of defects in material and workmanship for a period of thirty 30 days from the original date of purchase.  This warranty applies when the product is used under normal conditions and for the purpose the product was originally designed.  This warranty does not apply to damage related to accident, alteration, improper care, misuse or negligence.  If, after inspection by Volcom warranty personnel, a product is found to be defective Volcom will repair or replace the product with a comparable model at Volcom’s discretion.

We recommend that purchasers first process their warranty via an authorized Volcom dealer.  If unable, please send an email to onlinesupport@volcom.com.au to obtain a warranty authorization.

Bags and luggage:  All Volcom bags and luggage are warranted against manufacturer defects in material and workmanship for 1 year from the date of purchase.  This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accidents, abuse, or the normal breakdown of colours and materials.  Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline.  A valid proof of purchase (Receipt or bank statement) must be presented with all claims for warranty services.

Snow outerwear and accessories:  Such Product is warranted against manufacturer defects pertaining to the workmanship of the product for a period of two (2) years from the original purchase date. 

To be eligible under the Snow Warranty Program, the original purchaser of the product must provide Volcom with proof of purchase of an eligible product in the form of (a) an online order confirmation sent by Volcom, (b) a bank statement or credit card statement reflecting the purchase and purchase date of the product, or (c) the original, itemized packing slip provided by Volcom with the shipment of the product reflecting the purchase and purchase date of the product (collectively, “Proof of Purchase”). 

What this snow warranty does not cover:

The Snow Warranty Program does not cover defects due to normal wear and tear, damages related to an accident, alteration of product, improper care and/or negligence, or the natural breakdown of colours and materials over time.  The use of bleaches, wash additives, dry cleaning, over-drying, and/or the failure to properly wash  Product will make the Product ineligible for coverage under the Snow Warranty Program. 

Wetsuits: Such Product is warranted against manufacturer defects pertaining to the workmanship of the product for a period of one (1) years from the original purchase date. 

To be eligible under the Wetsuit Warranty Program, the original purchaser of the product must provide Volcom with proof of purchase of an eligible product in the form of (a) an online order confirmation sent by Volcom, (b) a bank statement or credit card statement reflecting the purchase and purchase date of the product, or (c) the original, itemized packing slip provided by Volcom with the shipment of the product reflecting the purchase and purchase date of the product (collectively, “Proof of Purchase”). 

What this wetsuit warranty does not cover:

The Wetsuit Warranty Program does not cover defects due to normal wear and tear, damages related to accidents, alteration of product, improper care and/or negligence, sun damage, or the natural breakdown of colours and materials over time. The use of bleaches, wash additives, dry cleaning, machine drying, and/or the failure to properly wash Product will make the Product ineligible for coverage under the Wetsuit Warranty Program.

To properly care for your Wetsuit and to prevent any void of warranty, we recommend that the Wetsuits never be put in a washer or a dryer and should never be left in direct sunlight to dry. Wetsuits should always be rinsed with fresh water and hung to dry, not in direct sunlight. When hanging to dry, avoid hanging by shoulders as we recommend it to be folded over a bar or hanger at the waistline. Light soap or detergent is okay to use when washing.

Eyewear: Your Volcom Eyewear is protected by a 6 month limited warranty against manufacturing defects. If Volcom Eyewear products are proven defective, Volcom Eyewear will replace them at no cost to you within six 6 months of purchase. This warranty applies only to Volcom Eyewear products purchased from an authorized dealer and is valid for the original purchaser only.

Volcom Eyewear has the sole discretion to determine the manufacturer’s defects. You must return your Volcom sunglasses to Volcom with a proof of purchase.

 What this eyewear warranty does not cover:

The Volcom Eyewear Warranty Program does not cover normal wear and tear on products such as: scratches on the lenses of sunglasses, goggles, or spare lenses, or damage caused by abuse or mishandling, such as: snapped glasses arms, paint discolouration due to excessive use of sunscreen application.