COVID-19 UPDATE: September 1st, 2021

SHIPPING DELAYS

Current Restrictions are impacting orders, we know waiting is not fun, we are working hard to have orders with you asap.

Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.

Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays, as well as tracking status updates.

*Please be patient and allow an extra 5 business days on top of the standard E-Parcel and Express transit times, for your tracking information to update once you are notified of shipment.

All Parcel Post collections from customers and merchants in NSW, ACT and VIC will be paused from 7am Saturday 4 September until 7am Tuesday 7 September.

 

TRACKING

The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates, and stay notified if things change.

You can also track your parcels on auspost.com.au by using the tracking tool.

You can always follow the tracking link in your shipping notification email to check on your order status.

If you are having trouble using the tracking link. Please copy and paste the 7 digit tracking number beginning with the letters DEV from your shipping notification email into the search bar Australia Post | Track Your Order »

 

View Updated Volcom Store Trading Hours

All Volcom retail stores have signage up to direct customers to maintain adequate distancing, surfaces are frequently being disinfected, employees are instructed to regularly wash their hands, practice social distancing and wipe down the counters between customers. We will continue to follow the directions of our local governing bodies and implement measures as advised.

We thank you for your support during this difficult time and if you have any further questions contact: onlinesupport@volcom.com.au  

 

For all updates on Aus Post shipping information, including COVID-19 shipping delays, please click on the below link: Aus Post Important Updates

Enjoy FREE Standard Shipping on all orders over $65.00 to valid addresses in Australia!* (3-7 business days). For orders under $65.00, the shipping fee is $7.95. 

We also offer Express Shipping to valid addresses in Australia!* (2-3 business days). The shipping fee is $9.95 for all orders.

View All Shipping Options

Stay Safe, Stay True to This.