To our customers, your health and safety is what matters most to us. We understand the concerns around COVID-19 and like you, we are monitoring the latest news and we are following advice from various government and health authorities on how to best protect our customers and our teams. 

COVID-19 UPDATE: August 10th 2020 

The Victorian Government has announced that stage 4 restrictions will apply across Melbourne until 13 September 2020.

Our distribution centre (located in VIC) expect to experience further shipping delays on orders leaving our online warehouse as a result of these restrictions. We ask our valued customers to please be patient if your items take a little longer to get to you during this difficult and unprecedented time.

Our warehouse has taken and will continue to take precautionary measures to keeps its staff safe by temperature checks, providing and enforcing mask wearing, face screens, sanitisers, gloves and overalls. The warehouse and its amenities will also be continuously sanitised throughout the day.

Please note that all Volcom retail stores located in Victoria are temporarily closed.

All other Volcom retail stores have signage up to direct customers to maintain adequate distancing, surfaces are frequently being disinfected, employees are instructed to regularly wash their hands, practice social distancing and wipe down the counters between customers. We will continue to follow the directions of our local governing bodies and implement measures as advised.

We thank you for your support during this difficult time and if you have any further questions contact: onlinesupport@volcom.com.au

View Updated Volcom Store Locations

 

COVID-19 SHIPPING UPDATES

Please note: Due to COVID-19 and the increased volume of online orders, please allow an additional 2-5 business days to receive your order. 

For all updates on Aus Post shipping information, including COVID-19 shipping delays, please click on the below link: Aus Post Important Updates

 

Enjoy FREE Standard Shipping on all orders over $65.00 to valid addresses in Australia!* (3-7 business days). For orders under $65.00, the shipping fee is $7.95. 

We also offer Express Shipping to valid addresses in Australia!* (2-3 business days). The shipping fee is $9.95 for all orders.

Once your order has been created, please expect a 24-48-hour processing timeframe before orders are shipped.

 

*Carrier delays: shipping carriers are currently experiencing delays due to overwhelming volume. Please be patient and allow up to 5 business days for your tracking information to update once you are notified of shipment. We apologise for any inconvenience these delays may cause and thank you for your continued patience.

View All Shipping Options

Stay Safe, Stay True to This.