MENS TEES, TOPS, JACKETS & FLEECE
Terms & Conditions
Volcom Stone Rewards
Updated May 24, 2021
The Volcom Australia Stone Rewards Loyalty Program (“Program”) applies only to products sold on www.volcom.com.au in the Program ("Qualifying Products"); or the performance of an activity designated by Volcom (“Qualifying Activity”).
In order to receive the benefits of the Program, You must be an existing Volcom account holder at www.volcom.com.au or You must visit www.volcom.com.au and create and activate a Volcom account (“Membership”) prior to Your purchase of Qualifying Products or completing a Qualifying Activity.
Membership is open to all individuals that reside in Australia, and are at least thirteen (13) years of age or older. Volcom will not collect personally identifiable information from any person that is known to us to be under the age of thirteen (13). The Program is available only to individuals for their personal use and is limited to one (1) account per individual. Employees of Volcom, pro-form customers and persons using unpublished corporate discounts are not eligible to participate in the Program.
You will receive Program Points (“Points”) based on the purchase of a Qualifying Product or the performance of a Qualifying Activity. The amount of Points You can earn on the purchase of a Qualifying Product or performance of a Qualifying Activity will be determined by Volcom. The Points You can earn upon the purchase of a Qualifying Product(s) will be determined by the price of the product(s) after any discounts are applied to Your purchase on www.volcom.com.au. Points You can earn from the performance of a Qualifying Activity will be displayed in the promotional announcement and/or materials accompanying the Qualifying Activity. Volcom has the right to make the final decision on whether a purchase or performance qualifies for Points.
Program members earn one (1) Point for every $1.00 AUD spent on Qualified Product(s) purchased on www.volcom.com.au.
When purchasing Qualifying Product(s) on www.volcom.com.au You must be logged into Your Volcom account on the www.volcom.com.au website in order to earn Points from purchasing Qualifying Product(s) and/or from the performance of a Qualifying Activity.
Volcom will post earned Points to Your account within thirty (30) days from the purchase of a Qualifying Product or the performance of a Qualifying Activity. Points may only be redeemed after being posted to Your account.
Points will be deducted on purchases of a Qualifying Product if is returned, refunded, a credit adjustment is issued, is labeled as an unauthorised or fraudulent charge, or is made by or for a business.
No Points will be issued on purchases of a Qualifying Product if is returned, refunded, a credit adjustment is issued, is labeled as an unauthorised or fraudulent charge, or is made by or for a business or for a business purpose.
No Points will be issued on past purchases made prior to the Program launch or prior to your Membership in the Program.
No Points will be earned on Qualifying Product(s) purchased with Points.
No Points will be earned on Qualifying Product(s) purchased by Volcom employees, Pro-form customers and customers using unpublished discount promotions.
No Points will be earned on the purchase of a Volcom Gift Card(s).
No Points will be earned on Qualifying Product(s) purchased with a Volcom Gift Card(s) as Your only form of payment.
Points earned from purchase of Qualifying Product(s) that You return for a refund will be deducted from your overall Points balance in your account.
Points have no cash value and cannot be converted to or redeemed for cash, either directly or indirectly. Tax, shipping & handling and any other charges other than the purchase price of the Qualifying Product are not eligible for Points. Shipping and handling charges apply to all products, including items purchased with Your Points.
Points are not transferable and may not be combined with Points from other Program Members or conveyed by any means to anyone, including through a Member’s estate, and may not pass to Members’ successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise.
Points may be redeemed 1) for a one-time use discount code (“Reward”) on future purchases of Volcom products on www.volcom.com.au; or 2) may be used to purchase certain Volcom products or experiences offered from time to time by Volcom in exchange for Points. To redeem Points for a Reward, Your Membership must be active. When redeeming Points, Points will be deducted from Your account immediately upon successful order submission when purchasing on www.volcom.com.au.
For purchases made on www.volcom.com.au, Points are available for a Reward during the order checkout process. You must be logged-in to your Volcom Customer account to apply your available Points to your current order.
Points must be redeemed in single increments of 100, 200, 300, 400, or 450 values. Only one (1) Reward can be applied per sales transaction and cannot be combined with other coupon or “promo” codes.
Points expire twelve (12) months from the date of Your last purchase of Qualifying Product or performance of a Qualifying Activity or Points redemption. With each purchase of Qualifying Product or performance of a Qualifying Activity or redemption of Points, the expiration of all unused Points will be extended for another twelve (12) months.
Returns of Qualifying Product purchased with a Rewards or in combination of another method of payment will be managed as set for below.
- Returns must be returned to their original point of purchase
- A Return made in their entirety will be refunded to the original method of payment and the Points redeemed to issue the Reward will be credited back to the Membership account within thirty (30) days
- A partial Return of a multi-item purchase will be refunded to the original method of payment, but the Reward will remain used and no Points will be credited back to the Membership account
Your eligibility to achieve Basic, Plus, and VIP tiers (“Status”) in the Program is based on Your cumulative purchase(s) of Qualifying Product(s) made at www.volcom.com.au over a twelve (12) month period. Your eligibility to move up in tier status within the Program will be updated regularly based on Your Total Purchases of Qualifying Products Minus Returns During Prior Twelve (12) Months (“Net Purchases”) of Qualifying Products as set forth below.
BASIC: Your total purchase(s) of Qualifying Product(s) is less than $124 over a twelve (12) month period beginning from the date You entered the BASIC tier status.
BASIC tier membership receives the following benefits set forth below:
- $1 Standard Shipping on purchases made at www.volcom.com.au with no minimum threshold.
- Birthday gift of 100 points if You have successfully completed the Qualifying Activity of entering your birth month and date thirty (30) days in advance of your birth date. Your Birthday gift will be delayed if 1) You enter Your birth date one (1) or more days after your birth date, in which You will receive Your 100 Points in Your account the following year on your birthday, or 2) You enter your birth date less than 30 days before your birth day, in which case Your 100 Points will be added to your account up to 30 days after your birthday.
PLUS: Your total purchase(s) of Qualifying Product(s) is between $125 and $224 over a twelve (12) month period beginning from the date You achieved the PLUS tier status.
In addition to the BASIC tier benefits, PLUS tier members also receive:
- Access to Double Point Advantages
- Access to Triple Point Days
- Invites to Exclusive Events
VIP: Your total purchase(s) of Qualifying Product(s) is over $225 over a twelve (12) month period beginning from the date You achieved the VIP tier status.
In addition to the BASIC & PLUS tier benefits, VIP tier members also receive:
- Access to exclusive discounts and promotions offered from time to time by Volcom
- Access to Exclusive products and New Arrivals
- Free Express Shipping on purchases made at www.volcom.com.au with no minimum threshold
Once You reach the qualifying total in Net Purchases of Qualifying Product(s) for any member Status, Your benefits for that Status include all of the benefits associated with the preceding Status.
Your current Status in a tier lasts for twelve (12) months beginning on the date You achieved the tier Status unless you make additional purchases of Qualifying Product that moves you to the next tier. To retain Your Status in a tier, Your total Net Purchases of Qualifying Products over the twelve (12) months beginning the date your achieved Your tier Status must equal Your current tier’s minimum required total in Net Purchase of Qualifying Product.
As part of the Program, You may receive print/electronic Points Statements, Program updates and other related materials at the discretion of Volcom. Volcom reserves the right to cease providing Program updates and related materials to You.
You can view Your account activity online at www.volcom.com.au. For information about an individual account or any other Program-related questions or information contact Volcom Customer Service by visiting: www.volcom.com.au/blogs/contact-us.
To the extent provided by law, Volcom reserves the right to make Rewards and promotional offers available to select Volcom account holders based on purchase activity, geographic location, Program participation, or information supplied by You.
You may cancel Your Membership at any time by notifying Volcom Customer Service by mail, email or telephone.
We reserve the right to close your account at any time if there is no account activity for a period of two (2) years, which will result in the forfeiture of any and all accumulated Points. For the purposes of these Terms and Conditions, “account activity” shall mean any purchases, or redemption of Points. Volcom shall reasonably determine if an account is inactive at its sole and absolute discretion.
We may terminate the Program and/or your Membership at any time at Our discretion. If We do so without cause, We will provide you with at least ninety (90) days to redeem any Points you have earned prior to any termination of your Membership or the Program.
Abuse of the Program by failing to follow these Terms and Conditions, conducting any fraudulent or illegal activities, purchasing products with the intent to resell, “hacking”, misrepresenting or falsifying any facts presented to Volcom, participating in any activity disparaging to or not in the best interest of Volcom or other Volcom account holders, or conducting any other improper conduct as determined by Volcom in its sole judgment, may result in immediate cancellation of your Membership and future disqualification from Program or participation in other Volcom promotional programs, forfeiture of all Points accrued, cancellation of previously issued but unused Points, and termination of the business relationship with Volcom. In connection with the enforcement of any of the Terms and Conditions governing the Program, Volcom reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys’ fees and court costs.
Our failure to insist upon or enforce Your strict compliance with these Terms and Conditions will not constitute a waiver of any of Our rights.
Taxes may apply where required by law. You shall be responsible for any taxes that you may incur for receiving and/or redeeming Points.
All determinations by Volcom shall be final and conclusive in each case.