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42 Balgowlah Rd.,
Balgowlah, NSW, 2093
onlinesupport@volcom.com.au
M-F 8:30am-5pm
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Fast answersPopular Topics

  • What is your return policy?

    Volcom wants to assure you are 100% satisfied with the product you purchased, which is why we offer a FREE 30 day return period on all items ordered via phone or online store.

    Items must be in 100% resalable condition

    Return timeframe starts from original ship date

    Items purchased through retail stores must be returned to its original location

    o start a return please email our Customer Service team at au.customerservice@volcom.com or call us at 1800 081 083 (FREE) and have your order # and items you wish to return available.

  • Do you ship internationally?

    As of right now our Volcom Australia site only ships within Australia. For orders outside of Australia, please select the appropriate country within the top left drop down of our site to reach that regions Volcom site.

  • Can I be notified when an item comes back in stock?

    Currently we do not have a program within our system that notifies customers of an item becoming available from a backordered status. The majority of our apparel and accessories are seasonal runs and typically only lasts a couple months before the item is either discontinued or re-vamped into another like item. We do not have any back stock of items that we created in previous seasons and are unable to place a personal or custom order for these items. You can also check our Dealer Locator to see what retail stores and authorised dealers are in your area that might possibly have the item you're looking for in stock.

  • Do your products come with warranty?

    Yes, we do. All warranty timeframes begin from the original purchase date.

    Apparel and Accessories Warranty Policy: 90 days

    Footwear Warranty Policy: 30 days

    Bag Warranty: 1 Year

  • Can I checkout with my paypal account?

    Volcom currently accepts Visa, MasterCard, American Express, PayPal Australia and Afterpay payment methods.