Can I return/exchange Volcom product to a local dealer?

At this time our retail locations are only able to process returns on product that was originally purchased from their physical store location. We do not have an exchange policy in place and all returns will be set up as a refund back to the original form of payment on file for your order.  If you are interested in receiving an alternative size, colour, or style, a new order will need to be replaced online or within one of our retail/authorized dealer locations.


To lodge your return follow this link.

If you still have any inquiries, please email us at


Note: Current restrictions are impacting return deliveries. We are working hard to process your return asap.

For all updates on Aus Post shipping information, including COVID-19 shipping delays, please click on the following link: Aus Post Important Updates