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What This Limited Warranty Covers
This warranty only applies to items purchased through Volcom’s website located at www.Volcom.com.au Such Product is warranted against manufacturer defects pertaining to the workmanship of the product for a period of two (2) years from the original purchase date.
To be eligible under the Snow Warranty Program, the original purchaser of the product must provide Volcom with proof of purchase of an eligible product in the form of (a) an online order confirmation sent by Volcom, (b) a bank statement or credit card statement reflecting the purchase and purchase date of the product, or (c) the original, itemized packing slip provided by Volcom with the shipment of the product reflecting the purchase and purchase date of the product (collectively, “Proof of Purchase”).
What This Warranty Does Not Cover
The Snow Warranty Program does not cover defects due to normal wear and tear, damages related to an accident, alteration of product, improper care and/or negligence, or the natural breakdown of colours and materials over time. The use of bleaches, wash additives, dry cleaning, over-drying, and/or the failure to properly wash Product will make the Product ineligible for coverage under the Snow Warranty Program.
Warranty Process:
To make a claim under the Snow Warranty Program, send the below information to (onlinesupport@volcom.com.au), along with a clear and legible image of your Proof of Purchase (defined above) and 1-2 images of the defective product(s):
Name:
Address:
Email:
Phone #
Item name:
Item #
Size:
Colour:
Where the item was purchased:
Issue:
Purchase date:
If our warranty technicians determine that the warranty claim is valid, Volcom will select one of the following remedies at Volcom’s sole discretion:
Warrantable Replacement
Warrantable Repair
**To the maximum extent permitted by applicable law, all other warranties aside from those expressly set forth above are disclaimed, including, without limitation any implied warranty, including, but not limited to, any implied warranty of merchantability or implied warranty of fitness for a particular purpose.***
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